Freedom Trax

Improving the accessibility of tourist attractions for people with reduced mobility by integrating assistive technologies into the customer journey

By applying the four-stage Service Design methodology (field, script, staging and production) developed and tested by the HES-SO Valais-Wallis (www.hevs.ch/servicedesign), the project team wishes to understand the problem and solve it.

The case of Freedom Trax, a caterpillar with a chair allowing people with reduced mobility to move on snow and stony paths (summer hiking) will be used as a prototype.